EU Right of Withdrawal

Order Number: Description of Goods: Received on (Date): Your Name: Your Email:

VERY IMPORTANT NOTES :

Return Shipping Costs: Please note that under EU consumer law, you are responsible for paying the direct costs of returning the goods to our facility in India. Due to the international shipping distances and weight of home decor items, return shipping fees can be substantial and sometimes more than the total order value when added multiple costs. We highly recommend reviewing product quality, product dimensions and specifications carefully before completing your purchase.

The "Custom / Made-to-Order" Orders:

Exemptions from the Right of Withdrawal: In accordance with Article 16(c) of the EU Consumer Rights Directive, the right of withdrawal does not apply to:

• Goods made to the consumer's custom specifications or clearly personalized (e.g., custom-sized rugs, bespoke stair runners, custom order lengths, or unique patchwork items custom-arranged upon request).

• Items purchased under clear wholesale terms or custom volume orders. Once a custom or tailored order enters production, it cannot be canceled or refunded under the EU statutory withdrawal period.

Diminished Value & Condition of Returned Goods: You are legally liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the items. Items must be returned in their original, unused condition, unwashed, and packed securely in their original packaging. If an item is returned used, washed, stained, or damaged, a proportional deduction up to 100% of the item's value will be subtracted from your refund.